Who we are

Suggested text: Our website address is: https://medphilservices.com.

Privacy  Policy   for   MedPhil   Services

Last Updated: October 26, 2023

1. Introduction
Welcome to MedPhil Services (“Company,” “we,” “our,” “us”). We are committed to protecting your privacy and handling your personal and sensitive data with transparency and care. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of information that we receive when you use our website (https://medphilservices.com) and the home healthcare services we provide (collectively, the “Services”).

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect
We collect information that you provide to us directly and information that we collect automatically when you use our Services.

 Information You Provide to Us:

• Personal Identification Information: Your full name, email address, phone number, physical address, date of birth, and emergency contact details.

• Sensitive Personal (Health) Information: To provide our healthcare services, we may collect:

  • Medical history, pre-existing conditions, and current health status.

  • Symptoms, diagnoses, and treatment plans prescribed by medical professionals.

  • Information about medications and prescriptions.

  • Lab test results and other diagnostic reports.

  • Notes and records from our nursing, physiotherapy, or doctor-on-call sessions.

• Payment Information: Credit/debit card numbers, billing address, and other financial information required to process payments for our Services. This information is typically processed by our secure third-party payment processors.

•  Information We Collect Automatically:

• Technical Information: Your IP address, browser type, device type, operating system, and connection speed when you visit our website.

• Usage Information: Information about how you navigate and interact with our website, such as pages visited, time spent on pages, and links clicked.

3. How We Use Your Information
We use the information we collect for the following purposes:

• To Provide and Manage Our Services: To schedule appointments, create personalized care plans, dispatch healthcare professionals to your location, and manage medical equipment rentals.

• To Communicate With You: To send appointment reminders, service updates, invoices, and respond to your questions and requests.

• To Process Payments: To bill you for the Services you have used.

• To Improve Our Services: To analyze usage trends and feedback to improve our website, service quality, and customer experience.

• For Legal and Safety Reasons: To comply with applicable laws, regulations, and legal processes. To protect the rights, safety, and property of MedPhil Services, our clients, and the public.

• For Marketing (with your consent): To send you newsletters, health tips, or promotional offers about our services. You can opt-out of marketing communications at any time.

4. Sharing and Disclosure of Information
We do not sell your personal information. We may share your information only in the following circumstances:

• With Our Healthcare Professionals: Your health information will be shared with our nurses, doctors, physiotherapists, and other staff on a strict “need-to-know” basis to provide you with the best possible care.

• With Third-Party Service Providers: We may share information with vendors who perform services on our behalf, such as payment processing, data hosting (cloud servers), and website analytics. These providers are contractually obligated to safeguard your information.

• With Your Consent: We may share information with your family members, caregivers, or other designated individuals if you have provided us with explicit consent to do so.

• For Legal Requirements: We may disclose your information if required by law, subpoena, court order, or in response to a valid request from a government or law enforcement authority.

• In Case of Business Transfer: If MedPhil Services is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal and sensitive information from unauthorized access, use, or disclosure. These measures include SSL encryption for our website, access controls, and secure data storage practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention
We will retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and for a longer period if required by applicable law, particularly for maintaining medical records as per regulatory guidelines.

7. Your Rights and Choices
You have certain rights regarding your personal information, subject to local law. These include the right to:

• Access: Request a copy of the personal information we hold about you.

• Correct: Request to update or correct any inaccurate or incomplete information.

• Withdraw Consent: Withdraw your consent for the processing of your data (e.g., for marketing).

• Erasure: Request the deletion of your personal information, subject to our legal and regulatory obligations to retain certain data.

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies
Our website uses cookies (small text files placed on your device) to help it function effectively, analyze performance, and personalize your experience. You can control or refuse cookies through your browser settings.

9. Third-Party Links
Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that site. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites.

10. Children’s Privacy
Our Services are not intended for use by children under the age of 18 without the consent of a parent or legal guardian. We do not knowingly collect personal information from children without such consent. If you believe we have collected information from a child without proper consent, please contact us immediately.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this policy periodically.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

MedPhil Services
[Your Full Company Address Here]
[City, State, Pin Code]
Email: [privacy@medphilservices.com or a general contact email]
Phone: [Your Company Phone Number]